Here’s what’s new in Copilot Wave 3

Here’s what’s new in Copilot Wave 3

If you use Microsoft 365 every day, you’ve probably noticed that Copilot hasn’t stood still. It’s been evolving in the background, gradually becoming more embedded in the way Word, Excel, Outlook and the rest of your tools work. Microsoft tends to roll these changes...
Scaling the help desk without disruption

Scaling the help desk without disruption

There’s a point where the help desk starts to feel different. Tickets are being picked up, users are getting support, and the team is doing what it needs to do. But the pace changes. Volume increases and interruptions become more frequent. It takes more effort to keep...
Warning: Don’t fall for fake CAPTCHAs

Warning: Don’t fall for fake CAPTCHAs

You’ve seen them hundreds of times. “Click here to prove you’re not a robot.” It’s one of those things you don’t really think about. You tick a box, maybe select a few images, and move on with your day. That’s why this new scam works. There’s a growing number of fake...
If you step back, what still works?

If you step back, what still works?

There’s a moment that you’ll recognize as an IT director. Something goes wrong, or starts heading in that direction, and you step in. You know where to look and what needs to happen next. You make decisions quickly and keep things moving while everything is still...
Who Can See What Your AI Note-Taker Records?

Who Can See What Your AI Note-Taker Records?

Article Summary: AI note-takers join your meetings, transcribe everything said, and save the recording and summary to the vendor’s servers. Who can see that recording depends on the tool. Some keep your data inside your own Microsoft or Google environment and...
Should you ban AI on Fridays?

Should you ban AI on Fridays?

It sounds like a joke. “Maybe we should just ban AI on Friday afternoons.” But the more you think about it, the more it makes sense. By Friday, most people are running on fumes. The week’s been busy, there are things to finish before the weekend, and attention to...
The IT director’s hidden dependencies

The IT director’s hidden dependencies

There’s a type of risk that doesn’t show up in reports or alerts. Everything appears to be working as it should. Systems are stable, users are getting what they need, and nothing is forcing you to question how things are set up. At the same time, there are usually a...